Community Specialist
Remote, Europe | Full-time
Responsibilities
- Manage social media communities: responding to comments, messages, and inquiries in a timely and professional manner, while fostering positive relationships with followers;
- Assist in creating and curating engaging content across various social media platforms, including Facebook, X, Instagram, YouTube, TikTok, and Telegram while maintaining a consistent voice and style based on the specific brand;
- Contribute to creating FAQs, consumer responses and other social media brand content to support ongoing brand activations in respective brand tone and voice;
- Stay up to date with pop culture, relevant news stories and current events and social trends to ensure timely and relevant content creation and sharing with brand and agency teams;
- Assist the influencer manager/SMM team with backend connections related to brand influencer programs, influencer vetting, and reporting metrics;
- Monitor and flag spikes in negative or positive review trends to respective teams as necessary;
- Report and review key health metrics on an ongoing basis to measure performance, share insights, and recommend optimization strategies to increase engagement and usage;
- Additional miscellaneous tasks related to the role, dependent on business needs.
Requirements
- 3+ years of Online Platform Moderation and Governance;
- Excellent verbal and written communication skills;
- Experience with social media management, monitoring, and reporting required;
- Experience with Data Analytics and User Behavior Analysis;
- Knowledge of Community Building Strategies and Best Practices.
We offer
- Compensation for tax expenses of private entrepreneurs in Ukraine;
- Qualified assistance and support for Ukrainian private entrepreneurs;
- 10 paid sick leave days per year;
- 20 paid vacation days per year;
- Public holidays according to current Ukrainian legislation;
- Medical insurance for employees;
- Compensation for professional education and learning English;
- Compensation for a sports subscription or sports equipment.