Performance Manager

Performance Manager

Malaysia | Full-time


  • Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Sales, Key Account Client, and Key Account Partners teams.
  • Developing and implementing CRM processes and procedures that align with company objectives and industry best practices.
  • Generating regular reports and providing analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention.
  • Acting as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed.
  • Ensuring the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies.
  • Collaborating with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department.
  • Providing training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles.
  • Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department.
  • Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners.
  • Performing any other duties and responsibilities as assigned by the Operations Manager.


  • Experience with CRM systems
  • Experience with Google Workspace or Microsoft
  • Experience with Tableau, Power BI or other BI systems
  • Good Math skills
  • Analytical mindset
  • Experience with Sales Department, pipelines and workflow
  • Experience with CRM Dynamics 365 or others
  • English and Mandarin languages

We offer

  • Working for a dynamically growing company
  • Challenging but exciting tasks with our own product
  • Mentorship period is provided
  • Comfortable work schedule and high-quality equipment
  • Company Library
  • Friendly and goal-oriented working environment

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